Return & Exchange Policy | Nitara Jewellery
Effective Date: 7 August,2025
At Nitara Jewellery, we take immense pride in crafting timeless, high-quality pieces. However, if for any reason you’re not fully satisfied with your purchase, we’re here to help. Please read our Return & Exchange Policy carefully to understand your rights and responsibilities.
1. Return & Exchange Request Window – 36 Hours
You may request a return or exchange within 36 hours of receiving your order.
If 36 hours have passed since your delivery, we unfortunately cannot offer a return or exchange.
2. Eligibility Criteria
To be eligible for a return or exchange, the following conditions must be met:
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The request must be raised within 36 hours of delivery (based on the courier’s tracking status).
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The item must be unused, unworn, and in original condition.
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The jewellery must be returned in the original packaging, including:
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Jewellery box
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Tags (if any)
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Invoice or proof of purchase
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Customized, personalized, or made-to-order products are not eligible for return or exchange.
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Products purchased during sale, discount, or using coupon codes may not be eligible, unless defective or damaged.
3. Non-Returnable / Non-Exchangeable Items
We do not accept returns/exchanges on the following:
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Earrings, for hygiene reasons
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Custom-made or engraved pieces
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Items that are damaged after use
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Returns requested after 36 hours of delivery
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Step 1: Contact Us Within 36 Hours
Email us at connect@nitaraofficial.com with the subject line:
Return/Exchange Request – Order #[Your Order Number]
Include the following details in your email:
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Full name and contact number
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Reason for return or exchange
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Clear photos of the product (including packaging and tag)
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Invoice or order confirmation
Step 2: Await Approval
Our support team will review your request within 24–48 business hours. If approved, we will:
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Share return instructions
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Provide the return shipping address
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In some cases, schedule a pickup through our courier partners
Note: Customers are responsible for safely packaging the item for return.
5. Return Shipping
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Return shipping costs are the responsibility of the customer unless the product is:
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Damaged
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Defective
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Incorrectly delivered by us
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Items must be returned using a reliable courier with tracking.
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We are not responsible for lost or damaged parcels during return transit.
6. Exchange Process
If eligible for an exchange:
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Once the returned product is received and inspected, we will:
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Approve the exchange
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Ship the replacement product (subject to availability) within 5–7 business days
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If the replacement product is out of stock, you may opt for:
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Store credit valid for 3 months
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Exchange with a different product of equal or higher value
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7. Refunds (If Applicable)
We do not offer direct refunds unless the item is defective or undeliverable. However:
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In rare, approved cases, refunds will be processed to your original payment method within 7–10 business days.
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Refunds may be subject to:
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Return shipping charges
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Payment gateway fees (if applicable)
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8. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 36 hours of delivery.
We will ensure:
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Priority replacement (at no extra cost)
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Hassle-free pickup of the damaged item
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Or a full refund if the replacement is unavailable
9. Important Notes
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Return/exchange approval is subject to quality check by our team.
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Nitara reserves the right to decline requests if items do not meet the eligibility criteria.
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Store credit or exchange is final and cannot be converted into a refund later.
10. Contact Us
For any return or exchange-related queries, feel free to reach out to our customer support team:
Email: connect@nitaraofficial.com
Phone: (+91) 9643 799 487
Address: CJ Enterprises, New Delhi, India
