SHIPPING INFORMATION – INDIA
All Domestic Orders are shipped through DTDC, and the delivery time for each package is 3–7 working days. Once the order is shipped, you will receive a tracking number with a link to track your order.
For any queries regarding the status of the shipment, please reach out to us on WhatsApp: +91-9810663463
Shipping Charges:
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Shipping is free within India.
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We also offer Express shipping in selected pin codes, chargeable additionally at Rs. 650/- per consignment.
Delivery time is 24–72 hours.
Please reach out to our team on WhatsApp regarding express delivery before checkout.
SHIPPING INFORMATION – INTERNATIONAL
Delivery Method:
For International deliveries, we have tied up with DTDC, which connects further with FedEx, DHL, or UPS (depending on the destination).
The delivery time is 4–10 working days. Once the order is shipped, you will receive a tracking number with a link to track your order.
Shipping Charges:
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Shipping – Approx. USD 50*
The shipping charges may vary depending on the consignment size.
Prices do not include customs duty.
Please Note: Duties and taxes will be applicable as per your country’s regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery.
Shipping Charges are based on the destination and weight of your parcel.
Shipping companies determine charges based on package weight, customs clearance, and other factors.
We are unable to estimate the exact duty charges.
For more information, please write to us at care@nitaraofficial.com
IMPORTANT SHIPPING INFORMATION
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Order cut-off times are provided as guidelines only and do not consider possible delays caused by payment authorization.
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We aim to dispatch all orders within 48 hours/2 business days, except during Indian public holidays, where it may take up to 72 hours.
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Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities or unavoidable circumstances, as such matters are beyond our control.
We strive to deliver your order as early as possible for a seamless shopping experience.
Please keep extra days in hand to avoid last-minute issues.
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Once items have been dispatched, we are unable to redirect orders.
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All orders require a signature and valid photo ID upon delivery.
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Orders once placed cannot be cancelled or refunded.
Currently, each order can only be shipped to one destination address.
If you wish to ship products to multiple addresses, please place separate orders or contact us on WhatsApp for assistance.
We make our best efforts to deliver each item in your order within 16 working days (including processing time).
In some cases, shipping may take longer due to sourcing or production of materials.
While we aim to ship all items in your order together, it may not always be possible due to product characteristics or availability.
ORDER RECEIPT & DAMAGE CLAIMS
If you do not receive your complete order within 16 working days, please contact us via WhatsApp at +91-9810663463.
If you believe that your package is tampered with or damaged, please inform us via WhatsApp at +91-9810663463 or email us at care@nitaraofficial.com with your order reference number. This helps with internal reference and faster support.
IDENTITY VERIFICATION (For Delivery)
The recipient may be required to provide a photocopy of any one of the following ID proofs to the delivery agent:
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PAN Card
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Driving License
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Passport
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Voter ID
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Aadhar Card
Our customer support team may contact you for additional information if required.
After your order is shipped, you will receive a confirmation email from our end.
We always welcome your valuable feedback over email or WhatsApp about your experience and purchase.
